Frequently asked questions

    Most Frequently Asked Questions
  1. Is my sat-nav compatible with the myPOIs download service?
  2. Will your POIs work with my older StreetPilot 2610, 2720, 2820, c310, c320, c330?
  3. My sat-nav has been replaced, how do I register my new system on myPOIs?
  4. I never received my confirmation email when I signed-up?
  5. I can not install the Garmin Communicator Plugin correctly on my PC, what's wrong?
  6. Even though the Garmin Communicator is successfully installed, it does not detect my sat-nav?
  7. I successfully downloaded the myPOIs databases to my sat-nav but now I can't find them.


  8. Connecting & Detecting GPS connected to PC
  9. I do not have a mini USB cable - where can I get one?
  10. When I connect my Garmin sat-nav to my PC, the GPS does not enter USB Mass Storage Mode?
  11. When I connect my Garmin sat-nav to my PC, the PC does not detect it?
  12. How do I know my nüvi is in USB Mass Storage Mode?
  13. I cannot find any drives named "nüvi" in my list of drives. How do I map my nüvi drives in Windows?
  14. How can I rename my nüvi drives?


  15. Connecting & Downloading to your GPS
  16. When registering my sat-nav I get 'Error Initializing - [object Error]'?
  17. When downloading POI databases to my sat-nav I get 'Error Initializing - [object Error]'?
  18. I successfully downloaded the myPOIs databases to my sat-nav but they don't appear under 'Extras'?


  19. Our POIs on your sat-nav
  20. Where are myPOIs kept on my sat-nav?
  21. I downloaded myPOIs but now my sat-nav is acting up?
  22. Can I delete Custom POIs from my Garmin?
  23. When I start downloading the progress immediately shows 100% complete'
  24. Why can't I download RSA Warning Zones to my sat-nav?


  25. Browser issues
  26. Which is the best browser to use with myPOIs?
  27. I am getting a 'Script' warning when I try to view some of the POI databases.
  28. I can not see buttons and graphics on www.myPOIs.ie in my browser?
  29. Why is myPOIs very slow under Internet Explorer 6?

1. Is my sat-nav compatible with the myPOIs download service?

Sat-navs that are compatible with the myPOIs download service are:

  • nüvi 37xx Series
  • nüvi 12xx, 13xx Series
  • nüvi 2xx Series
  • nüvi 3xx Series
  • nüvi 6xx Series
  • nüvi 7xx Series
  • nüvi 8xx Series
  • nüvi 550, 5000
  • StreetPilot c510, c530, c550
  • zumo 450, 500, 550, 660
  • Mobile XT (some mobiles phones and PDA now supported)
  • Oregon 200, 300, 400T
  • Colorado 300
  • eTrex: Legend HCx, Summit HC, Venture HC, Vista HCx, Legend Cx, Venture Cx, Vista Cx
  • GPSMap: 60CSx, 60Cx, 76CSx, 76Cx
  • Limited: StreetPilot i3 series, StreetPilot c3 (c310, c320, c330) series, StreetPilot 2620
  • Limited: StreetPilot 2720, StreetPilot 2820, BMW Navigator II & III

If your Garmin sat-nav is not listed above then we recommend that you do not attempt downloads to your sat-nav.

Before you download to your device you must accept our terms & conditions.

2. Will your POIs work with my older StreetPilot 2610, 2720, 2820, c310, c320, c330?

Discontinued Garmin models such as the Streetpilot 2610, 2720, 2820, c310, c320 and c330 treat custom POI data differently to existing Garmin models and if you already have custom POIs on your sat-nav, attempting to download our POI databases to your device will result in permanent loss of that custom data because it will be overwritten by our POIs.  If you do not have any custom POI data on your StreetPilot then, currently, it is possible to download a single POI category or POI file to your device.  We are working on a solution where you will be able to download everything to your sat-nav.

Before you download to your device you must accept our terms & conditions.

3. My sat-nav has been replaced, how do I register my new system on myPOIs?

Currently you can only have a single sat-nav system registered under your account.  If you have a new or replacement system for the existing sat-nav device you can remove the details of the old system in order to register the details of the new sat-nav.  To do this the steps are as follows:

  • Log in to your account
  • Go to your 'my account' and select the 'my sat-nav' option
  • To permanently remove your existing system, click the 'deregister' button
  • Your existing registration is removed, now click the 'register' button
  • Follow the onscreen instructions to register your new sat-nav

4. I never received my confirmation email when I signed-up?

If the confirmation email is not in your inbox, then check for it in your junk mail or spam folder.  The only other reason why you may not have received the confirmation email is because of a typo in your email address when you created your account.

5. I can not install the Garmin Communicator Plugin correctly on my PC, what's wrong?

Firstly the Garmin Communicator Plugin works! 1,000's of registered members are using it every day.  If you cannot download and install the Plugin successfully onto your PC then 99 times out of 100 it is your anti-virus/firewall software preventing the installation.  Unless you explicitly allow a web site to download and run software on your PC, firewalls will not permit it.  Refer to the help section on your anti-virus/firewall software package to find out how and where to grant permission to Garmin's web site to download and install the Communicator Plugin.

6. Even though the Garmin Communicator is successfully installed, it does not detect my sat-nav?

Always make sure that you have the latest version of the Garmin Communicator Plugin installed on your PC (current version, 2.6.2.0) and the latest firmware version installed on your Garmin sat-nav.  To get the latest firmware for your device click check for sat-nav firmware updates, select your sat-nav from the list (you may also need to check the 'Discontinued' list), and select 'Updates and Downloads' from the 'quick links' section on the right.

7. I successfully downloaded the myPOIs databases to my sat-nav but now I can't find them.

POI databases such as those available from myPOIs are classified as 'Custom POIs' by Garmin.  To locate the POIs on your Garmin do the following:

  • nüvi 3xx series:  Under the 'Where To' main menu, select 'My Locations' followed by the 'Custom POIs' option.  Each POI database will be listed here.
  • nüvi 2xx, 6xx, 7xx, 8xx series and zumo series:  Under the 'Where To' main menu, select 'Extras' followed by the 'Custom POIs' option.  Each POI database will be listed here.

8. I do not have a mini USB cable - where can I get one?

Mini USB cables come standard with a range of devices such as digital cameras and tend to compatible with any USB device.  If you do not have one you can purchase one here from our sister company www.mysatnav.ie.

9. When I connect my Garmin sat-nav to my PC, the GPS does not enter USB Mass Storage Mode?

Here are some possible troubleshooting steps if your sat-nav does not show as being connected to the computer:

  • Unplug the USB cable from the computer.
  • Turn the sat-nav off and then back on again.
  • Plug the USB cable into your computer. The sat-nav should automatically go into USB Mass Storage Mode

10. When I connect my Garmin sat-nav to my PC, the PC does not detect it?

Your PC must have Windows XP or Windows 2000 operating systems installed.  The Garmin nüvi and zumo series are not compatible with Windows 95 or 98 or ME as there is no USB mass storage support for the older version of Windows.

11. How do I know my nüvi is in USB Mass Storage Mode?

When your nüvi is in USB Mass Storage Mode, a picture of a nüvi connected to a computer is visible. Also, you should see a new Removable Disk Drive listed in 'My Computer'.

12. I cannot find any drives named "nüvi" in my list of drives. How do I map my nüvi drives in Windows?

If you have several network drives mapped on your computer, Windows may have trouble assigning drive letters to your nüvi drives. Follow the steps below to assign your drive letters.

  • Turn off your nüvi.
  • Plug in the USB cable to the nüvi and your computer. Your nüvi automatically turns on.
  • Click Start > Settings > Control Panel > Administrative Tools > Computer Management > Storage > Disk Management.
  • Click a nüvi removable disk drive (either the internal memory or your SD Card drive). Right-click your mouse and select Change Drive Letter and Path.
  • Select Change, select a drive letter from the dropdown list, and click OK.

13. How can I rename my nüvi drives?

Follow the steps below.

  • Open 'My Computer'.
  • Select the drive you want to rename.
  • Right-click your mouse and select Rename.
  • Type the new name and press the Return key.

14. When registering my sat-nav I get 'Error Initializing - [object Error]'?

The most common reason for this error is if the Garmin Communicator Plugin has not been installed successfully on your PC or if the Plugin needs to be updated.  We recommend that you re-install the Communicator Plugin by clicking on the following link, download the Garmin Communicator Plugin , and that you also carry out the tests at the end of the installation to ensure that the Communicator has correctly identified your sat-nav device.

15. When downloading POI databases to my sat-nav I get 'Error Initializing - [object Error]'?

A couple of users have raised this error which is currently being investigated.  After you have connected up your sat-nav to your PC and myPOIs has successfully detected your GPS device, the error occurs when your click the 'Next Step' button.

If you press the 'Next Step' button again the POI database is successfully downloaded onto your GPS.

We think this problem has now been rectified in the latest version of the Communicator Plugin (version 2.6.2.0).

16. I successfully downloaded the myPOIs databases to my sat-nav but they don't appear under 'Extras'?

This is an odd one which we have reported to Garmin.  Occasionally after downloading our POI databases to your GPS, when you go to 'Extras', a pop-up window is displayed stating 'No Extra Loaded. For details, please visit www.garmin.com/extras'.  If you then select 'Extras' again, the 'Custom POIS' option is displayed and when you select it, our POI databases are shown.

17. Where are myPOIs kept on my sat-nav?

All our POIs are located in the Garmin/POI folder on your Garmin sat-nav.  As Garmin sat-nav are USB Mass Storage devices you can connect the sat-nav up to your PC and browse the contents just like any other drive on your PC.  We recommend that you do not delete anything other than unwanted Points of Interest files with a .GPI file extension in the Garmin/POI folder.

18. I downloaded myPOIs but now my sat-nav is acting up?

There is a limit to the number of .GPI files that can be held in the Garmin/POI folder on your Garmin device.  At present this limit is 16-18 files in total and if you exceed this limit your sat-nav can behave erratically such as not being able to play MP3s or not reading SD cards.  You can easily manage the .GPI files on your sat-nav using Explore when connected to your PC.  You can save files from your sat-nav onto your PC and then transfer back to the device when needed.  If your sat-nav shows odd behaviour we recommend that one of the first steps is to remove our custom POIs from the device.

Recent firmware updates for a number of Garmin systems increases the number of .GPI files that can held in the Garmin/POI folder on your device.  We would still recommend that you limit the amount of .GPI to under 20 in total.

19. Can I delete Custom POIs from my Garmin?

At present you cannot delete individual custom POIs however you can remove POI categories from your sat-nav such as Community or Bridge Heights.

When you connect up your Garmin sat-nav to your PC and browse the contents using Explore you will find all the custom POIs that you have downloaded from myPOIs in the Garmin\POI folder.  The files equate to the POI category that you previously downloaded - for example, the file Community.GPI contains the Community POI category downloaded from myPOIs, RSADZ.GPI is the Road Safety Authority Danger Zones.  You can remove the files that you no longer need and if you want to restore them at a later stage you can simply log in to our site and re-download.

20. When I start downloading the progress immediately shows 100% complete

Some of our POIs download instantly onto your device, others may take up to 30 seconds.  The best thing is patience.  Some of the files that are downloaded to your sat-nav are large, for example, the Free download is approx. 7MB.   The Garmin Communicator Plugin goes through some initialisations and one of the messages returned shows up as '100% complete'. DO NOT DISCONNECT YOUR SAT-NAV as after a few seconds the files will begin transferring and the progress will start to say '5% complete...10% complete' etc. When the files have been completely transferred the progress bar will show 'Write Complete'. If in any doubt always leave your sat-nav connected for approx. 5-10 seconds after the message is displayed.

On the other hand some of the files are very small and do download very quickly e.g. Bridge Heights, again almost immediate.  So err on the side of caution and don't disconnect your sat-nav from the USB cable for a few seconds after the 'Write Complete' message is displayed.

21. Why can't I download RSA Warning Zones to my sat-nav?

The warning zone database has approximately 6,000 points and the nature of the data is that these points form clusters rather than being geographically spread out. When downloaded onto a sat-nav, certain clusters cause the sat-nav to 'slow down' and become unresponsive because the device is trying to process too much data.  As a result we decided to no longer make it available as a download however the information is available for reference and lookup on our web site.

22. Which is the best browser to use with myPOIs?

Without doubt it is Mozilla Firefox 3 which can be downloaded from here.  Firefox 3 can render large POI datasets much quicker than any other browser.

23. I am getting a 'Script' warning when I try to view some of the POI databases.

When you are trying to view large POI databases on Google maps you map get 'Script' warnings.

Under Internet Explorer 7 the following warning is displayed:

Stop running script?
A script on this page is causing Internet Explorer to run slowly. If it continues, your computer may become unresponsive.

Under Mozilla Firefox the Script warning is

Warning: Unresponsive Script
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete?


The reason that the warning is due to the size of the databases that have been requested. We recommend that you continue, don't stop the scripts and more often than not, the scripts will run successfully and display the POIs on the map. Please note that the script warning message will display at least twice. At present there is only one POI database affected which is RSA Warning Zones that contains approx. 6,000 POIs.

24. I can not see buttons and graphics on www.myPOIs.ie in my browser?

The settings in your Norton anti-virus software have to be amended to allow images from myPOIs to be displayed in your browser window.

25. Why is myPOIs very slow under Internet Explorer 6?

myPOIs makes extensive use of the latest javascript engine available in Internet Explorer 7, Mozilla Firefox and other browsers. Unfortunately a number of features of the new engine were not available in the old version and hence myPOIs suffers from performance issues when the POI databases become large. Our recommendation is that you update to either Internet Explorer 7 or Mozilla Firefox to get the best from our web site.